Qualcomm OBDII J1708 Guia de Resolução de Problemas

MCP50MCP50Installation and Troubleshooting GuideQUALCOMM Incorporated 5775 Morehouse Drive San Diego, California 92121-1714 USA 80-JB566-1 Rev. &6

Online Activation Activation2-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION4. Click Continue. Click Submit.5. To

Upgrading Only the MAS50 Software Upgrading the MCP50 Using USB Memory SticksE-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED

80-JB566-1 Rev. C E-5MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONUpgrading the MCP50 Using USB Memory Sticks Upgrading Only the MA

Upgrading Only the MAS50 Software Upgrading the MCP50 Using USB Memory SticksE-6 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED

80-JB566-1 Rev. C F-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONFPreventive Maintenance InspectionHow Often Should Inspections Be

Inspecting the Display Interface Unit 50 (DIU50) Preventive Maintenance InspectionF-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTR

80-JB566-1 Rev. C G-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONGComponent InformationMCP50 System Component MCNs Referenced in t

MCP50 System Component MCNs Referenced in this Guide Component InformationG-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED IN

80-JB566-1 Rev. C G-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONComponent Information MCP50 System Component MCNs Referenced in t

MCP50 System Component MCNs Referenced in this Guide Component InformationG-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED IN

80-JB566-1 Rev. C H-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONHInstallation Form Installation Work Order Details (MCP50) I find

80-JB566-1 Rev. C 2-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONActivation Online Activation6. You will then see a screen similar

Installation FormH-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Application Management Activation2-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONApplication Management The appli

80-JB566-1 Rev. C 2-5MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONActivation Application Management2. Click on Manage Op Profile.

Application Management Activation2-6 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. C 3-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION3Installation PlanningRegulatory Compliance InformationFCC/IC Com

Safety, Reliability, and Accessibility Installation Planning3-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONSafet

80-JB566-1 Rev. C 4-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION4Vehicle Telematics Module 50 (VTM50) InstallationInstalling the

Securing the VTM50 Vehicle Telematics Module 50 (VTM50) Installation4-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMAT

80-JB566-1 Rev. C 5-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION5Antenna InstallationThe antenna must be installed horizontally/f

QUALCOMM Incorporated5775 Morehouse DriveSan Diego, CA 92121-1714U.S.A.© 2012 QUALCOMM Incorporated. All rights reserved.Qualcomm and Qualcomm Enterpr

Installing Antenna Antenna Installation5-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONGPS ScreenInstalling Anten

80-JB566-1 Rev. C 6-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION6Display Interface Unit 50 (DIU50) InstallationSelecting a Mounti

Installing the Display Display Interface Unit 50 (DIU50) Installation6-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMA

80-JB566-1 Rev. C 6-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONDisplay Interface Unit 50 (DIU50) Installation Installing the Dis

Installing the Display Display Interface Unit 50 (DIU50) Installation6-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMA

80-JB566-1 Rev. C 7-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION7Power/IO Cable ConnectionThe Power/IO cable is used to connect t

Extending MCP50 Ignition Wire Power/IO Cable Connection7-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONCautionNev

80-JB566-1 Rev. C 8-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION8Optional AccessoriesPTO (Power Take-off) Overview - optional con

PTO Installation Optional Accessories8-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONPTO InstallationUse a multi-

80-JB566-1 Rev. C 8-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONOptional Accessories PTO Data Input Verification ProcedurePTO Dat

80-JB566-1 Rev. C iiiMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONInstallation Contents1. Component Overview2. Activation3. Instal

PTO Data Input Verification Procedure Optional Accessories8-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION10. Tur

80-JB566-1 Rev. C 9-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION9System VerificationPerforming System Verification Shortly after

Performing System Verification System Verification9-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONIf the test pas

80-JB566-1 Rev. C 9-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONSystem Verification Performing System VerificationCDD and Ignitio

Performing System Verification System Verification9-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONTroubleshooting Contents10. Troubleshooting Best Practices11. Display

Troubleshooting Contents80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. C 10-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION10Troubleshooting Best PracticesTroubleshooting GuidelinesKeep K

Check System Voltage Measurements and Grounding Troubleshooting Best Practices10-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLL

80-JB566-1 Rev. C 11-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION11Display Screen is Dark or BlankProblem: Display Screen is Dark

Installation Contents iv 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Display Immediately goes Blank when Ignition is Turned Off Display Screen is Dark or Blank11-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNAT

80-JB566-1 Rev. C 11-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONDisplay Screen is Dark or Blank Problem: Display Immediately goe

Problem: Display Immediately goes Blank when Ignition is Turned Off Display Screen is Dark or Blank11-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNAT

80-JB566-1 Rev. C 12-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION12DIU ProblemsDIU50 OverviewThe DIU50 is a color graphic display

Problem: Touchscreen Non-responsive/Calibration DIU Problems12-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONProb

80-JB566-1 Rev. C 13-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION13Cannot Send MessagesProblem: Cannot Send MessagesIf a message

Problem: Cannot Send Messages Cannot Send Messages13-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. C 14-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION14Cellular End to End ProblemsProblem: Cellular End to End Test

Problem: Cellular End to End Test Fails Cellular End to End Problems14-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMA

80-JB566-1 Rev. C 15-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION15Cellular Signal Strength ProblemsProblem: Cellular Signal Stre

80-JB566-1 Rev. C vMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONImportant Safety InformationSafety DefinitionsThe following Caution

Problem: Cellular Signal Strength Fails Cellular Signal Strength Problems15-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED IN

80-JB566-1 Rev. C 16-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION16CDD Database Sync ProblemProblem: CDD Database Sync Test Fails

Problem: CDD Database Sync Test Fails CDD Database Sync Problem16-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. C 17-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION17GPS Fix ProblemProblem: GPS Fix Test FailsFor more detailed in

Problem: GPS Fix Test Fails GPS Fix Problem17-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONIf the vehicle is in

80-JB566-1 Rev. C 18-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION18J1587 Packet Detection ProblemProblem: J1587 Packet Detection

Problem: J1587 Packet Detection Fails J1587 Packet Detection Problem18-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMA

80-JB566-1 Rev. C 19-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION19J1939 Packet Detection ProblemProblem: J1939 Packet Detection

Problem: J1939 Packet Detection Fails J1939 Packet Detection Problem19-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMA

80-JB566-1 Rev. C 20-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION20Ignition On Detection ProblemProblem: Ignition On Test Fails1.

Safety Advice Important Safety Informationvi 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Problem: Ignition On Test Fails Ignition On Detection Problem20-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. C 21-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION21Core Data ProblemProblem: Core Data Item Test FailsThe Core Da

Problem: Core Data Item Test Fails Core Data Problem21-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONA detected s

80-JB566-1 Rev. C 22-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION22VTM LED IndicatorVTM Performance—LED IndicatorsIn a normal ope

VTM Performance—LED Indicators VTM LED Indicator22-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. C 23-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION23Acquiring Network ProblemProblem: Stuck on Acquiring Network S

Problem: Stuck on Acquiring Network Screen Acquiring Network Problem23-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMA

80-JB566-1 Rev. C 24-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION24Performance Monitoring TroubleshootingSystem OverviewConnectin

Normal Performance Performance Monitoring Troubleshooting24-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONA tag o

80-JB566-1 Rev. C 24-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONPerformance Monitoring Troubleshooting Normal PerformancePerform

80-JB566-1 Rev. C 1-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION1Component OverviewComponentsAntennaThe antenna includes a cellul

Normal Performance Performance Monitoring Troubleshooting24-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION9LTD Mi

80-JB566-1 Rev. C 25-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION25Critical Event Reporting TroubleshootingOverviewCritical Event

Event Not Triggered Critical Event Reporting Troubleshooting25-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONEven

80-JB566-1 Rev. C 25-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONCritical Event Reporting Troubleshooting CER Verify Configuratio

Sending a Manual CER Event Critical Event Reporting Troubleshooting25-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMAT

80-JB566-1 Rev. C 26-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION26Optional Accessories TroubleshootingThis section reserved for

Optional Accessories Troubleshooting26-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONAppendix ContentsA. Wiring Diagrams and ChartsB. Environmental and Po

Appendix Contents80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. C A-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONAWiring Diagrams and ChartsMCP50 Wiring Diagram

Vehicle Telematics Module 50 (VTM50) Component Overview1-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONVehicle Te

Power/IO Cable Connector Pin Callouts Wiring Diagrams and ChartsA-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONP

80-JB566-1 Rev. C A-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONWiring Diagrams and Charts Display Interface Unit 50 (DIU50) Cabl

Six-pin Data Link Connector Pin Callouts Wiring Diagrams and ChartsA-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATI

80-JB566-1 Rev. C A-5MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONWiring Diagrams and Charts Nine-pin Data Link Connector Pin Callo

Nine-pin Data Link Connector Pin Callouts Wiring Diagrams and ChartsA-6 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMAT

80-JB566-1 Rev. C B-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONBEnvironmental and Power RequirementsMCP50 Environmental and Powe

MCP50 Environmental and Power Requirements Environmental and Power RequirementsB-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLL

80-JB566-1 Rev. C C-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONCGeneral Wiring and Installation GuidelinesMaking Electrical Conn

Approved Qualcomm Electrical Connectors General Wiring and Installation GuidelinesC-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTR

80-JB566-1 Rev. C C-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONGeneral Wiring and Installation Guidelines Butt SplicingButt Spli

80-JB566-1 Rev. C 2-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION2ActivationActivationOnline ActivationOnline activation process s

Crimping General Wiring and Installation GuidelinesC-4 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONCrimping• When

80-JB566-1 Rev. C C-5MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONGeneral Wiring and Installation Guidelines CrimpingNoteThe object

Ring Terminals General Wiring and Installation GuidelinesC-6 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION3. Verif

80-JB566-1 Rev. C C-7MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONGeneral Wiring and Installation Guidelines Proper GroundingInstal

General Installation Guidelines General Wiring and Installation GuidelinesC-8 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED IN

80-JB566-1 Rev. C D-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONDStandard RMA ProcedureTo return failed equipment, go to Qualcomm

Standard RMA ProcedureD-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. C E-1MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONEUpgrading the MCP50 Using USB Memory SticksBefore You StartDurin

Requirements for Certain Services Upgrading the MCP50 Using USB Memory SticksE-2 80-JB566-1 Rev. CMAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED

80-JB566-1 Rev. C E-3MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATIONUpgrading the MCP50 Using USB Memory Sticks Checking the Software